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1. How easy was it to install our software?
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2. How quick was the installation process for our software?
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3. How user-friendly is our software's interface?
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4. How often does our software freeze or crash?
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5. How successful is our software in performing its intended task?
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6. How useful is the included documentation for our software?
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7. How helpful is the customer support for our software?
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8. Overall, are you satisfied with the performance of our software, neither satisfiednor dissatisfied with it, or dissatisfied with it?
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9. How likely are you to recommend our software to others?
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10. Hardware Compatibility
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13. Application Software Compatibility
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14. Completeness and Organization of Documentation
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15. Accessibility of Product Support
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16. Value Relative to Cost
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17. Overall Reliability
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18. Overall Performance
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